Refund & Return Policy
At CCILU.com, we stand behind the quality of our footwear. If you’re not satisfied with your order, please review our refund and return policy below.
Return Eligibility
We accept returns within 7 days of delivery, provided the item is:
• Unused and in original condition
• In its original packaging with tags intact
• Accompanied by proof of purchase
Non-Returnable Items
We do not accept returns on worn, damaged, or customized items. Final sale products are also non-refundable unless defective.
Refund Process
Once your return is received and inspected, you will be notified via email. Approved refunds will be processed within 5–10 business days to your original payment method. Shipping charges are non-refundable.
Return Instructions
To initiate a return, please contact service@ccilu.com with your order number and reason for return. Our team will provide step-by-step instructions.
Need Help?
Our support team is here to assist with returns, exchanges, and product inquiries.
Email: service@ccilu.com